KOMO Electric will provide suitable and advanced solutions to the clients, to improve the power use efficiency and reduce the power consumption, by working closely with our partners.

Product Quality Guarantee Service

We will offer the on-site repairing work of the faulty products free of charge, which are within the scope of our responsibility.

If you want to extend the guarantee period, or consult the maintenance solution about the expired products, please call our service center.

We can provide the 24-hour technical service support for you.

Upon your request of service, our technicians and engineers will contact with you within 2 hours, and if urgent, we will rush to the scene within 24 hours.

For the turn-back products or products that need repair, we promise to finish the initial test within 2 working days; in case of emergency, we will send the replacement to you before receiving the faulty products from you.

Long and safe serving life, Factory-Level service type

Installation and Testing
Our technicians will give professional installing and debugging service based on the real situation of the working place, to make sure the safe and stable running of all the devices.

Respond type service
We provide the immediate-respond service with the goal of improving the production efficiency, responding immediately to meet the client’s different requests during the use process of the products; including, debugging guide, product maintenance, testing, fault diagnosis,

User training
A group of experience trainer, who are expertise in electric devices, system management, and consulting, will provide a wide spectrum of training courses on production application and theories related to the electrical areas. In the meanwhile, the flexible bespoke trainings is available upon request.

Spare parts available
All the spare parts of the old versions and new versions are available; you can get the device upgraded by replacing the wear -out components from the original suppliers.

Upgrading and reconstruction
We will offer you the entire service and support from the designing of the program to the installation, debugging and operation of the reconstruction process. Including standardized replacing /reconstructing solutions to the products that exited the markets.

Maintenance
Factory-level preventive maintenance and advanced predictive detection to your electric equipment; make sure the equipment can operate safe and comply with all the standards.

Solution consulting
We will provide professional evaluation to the power system up your special request, so as to update the system and give the risk management plan. We are always here being your reliable and professional counselor.

Recycling of the obsolete materials
We are responsible for the dispose of the scraped materials and devices with a successful solution to deal with the scrapped materials so as to protect our environment.